[ALUG] Any ADSL experts here?

[Wayne Stallwood]

Mark Rogers wrote:
>
> I believe both BT based, not LLU. Certainly the current ISP (Enta) is 
> BT-based. This has the advantage that I can see the BT fault reports 
> on the account directly and can pass information back at a technical 
> level rather that dealing with end-user facing tech support.

Is your fault logged with enta themselves or the reseller, and have you 
seen evidence in your enta control panel (if available) that enta are 
dealing with the problem themselves.

Another thing you could try if you have one available, on the enta 
network the broadband login is not bound to a specific line instance. So 
if you know of another enta connection you can swap login details and 
confirm that it isn't some account or address bound problem...be aware 
that it is the login that determines which IP address you are assigned 
when you test this. Also don't swap with an account that is currently 
connected as the routers will enter a login fight. It's even possible to 
use accounts that have been recently (as in the last 3 months) ceased 
for this test.

Normally (as an enta reseller myself) I have a spare active but unused 
account kicking about but unfortunately it is in use at this time.