On 8 August 2013 15:27, Ewan Slater <ewan.slater@gmail.com> wrote:

The problem turned out to be that the packet size being used from / to
that location was too big, so that might be something else to look at.

Thanks, that had crossed my mind too. Not persuaded them to give me remote access yet but it's something I'll test when (if?) I get in.

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