I wondered about that, but also wondered whether it needed specific hardware to do this; it can obviously connect to an analogue phone line just fine, surely after that it's just a case of sending the right "squawks" over the connection?

Problem is that far too few people even remember what a modem-to-modem connection is these days, and with words like "modem" being very common it's hard to google for it (I also tried faxmodem as a query but didn't get much further).

I guess what I need is to get the PC to respond to an incoming call, hang up, connect to the Internet (via dial-up), then be available via that (to pcAnywhere, LogMeIn, etc). Or I need to get the end user to stump up for a dedicated ADSL connection...

Thanks Mick; unless anyone knows different I'm going to tell the EU that it can't be done. (Being limited to only providing remote support when I'm sat in the office is a bit of a limitation!)

Mark