If you are getting non junk emails being directed to the junk folder the only way I have found to stop that is to reset the junk filter.
Assuming you haven't set up a filter yourself !

Like this:
Edit (alt+e)
A (note it is upper case)
select "Junk settings"
  set up this page. (go through ALL the settings.  You may need to do this for every mail server you use)

and / or

do this:
Edit (alt+e)
n (note it is lower case)
select "security"

then reset training data

works for me.
Nev




On 04/02/2020 23:07, Bev Nicolson wrote:
On 04/02/2020 22:56, steve-ALUG@hst.me.uk wrote:
On 04/02/2020 18:46, Bev Nicolson wrote:
I have googled this but haven't yet found anything that addresses the
problem I have. Every so often I'll get emails that are directed to the
spam folder. Some will be spam, but some are emails I'd like to know
about. The difficulty is, I don't know there are any in the folder
unless I look because, unlike other folders, it doesn't show a number
for new emails.

I've put the addresses into my address book, I've made sure I have
subscribed to the folder. Nothing's worked so far.

Any ideas?

Hi Bev,

I don't know why.  For me, the folder's called "Junk" and it does show
new messages.  If you go to your spam folder, are all the messages
marked as read?
<snip>

They show as unread as soon as I've clicked on the spam/junk folder.
Until then, nada. Zilch.

Bev.

_______________________________________________
main@lists.alug.org.uk
http://www.alug.org.uk/
https://lists.alug.org.uk/mailman/listinfo/main
Unsubscribe?  See message headers or the web site above!