Hi Folks,
My wife enjoys buying bits from eBay now and again but she has been unable to log on since Wednesday. If you are familiar with the login process she completes the login page successfully but when she tries to go to her "My eBay" page (or in fact any page), or do a search, after this she gets a "Page Not Found" DNS error.
This error only occurs when accessing eBay using NTL and everything behaves normally if she accesses it using a dial-up ISP. We have no problems with accessing any other sites using NTL; this problem is specific to eBay's site.
Yesterday I logged on to eBay using my Dial-Up, done a few "ping"s to suss out the IP Addresses of the relevant eBay servers and manually entered them into my hosts table. This did not resolve the problem so I contacted eBay technical support who suggested that the "DNS Error" we are getting may be a red herring and the problem may be with NTL's WEB Page Cache. I am starting to think eBay's suspicion of a broken NTL WEB Cache is correct.
I suppose I could trying ringing NTLs Support helpline but, from past experience, they offer very little useful advice apart from telling me to reformat my hard disk and reinstall Windows (bit of a waste of time as I am not using Windows). I was therefore wondering if anyone else had come across this problem and knows how to get round it.
In particular I would firstly like to know if there is a way I can discover conclusively if the problem is indeed with NTL's WEB Cache or not, and secondly, if it is, if there is a way I can bypass this and access the real eBay pages directly.
Just in case it is relevant I have tried using Microsoft Explorer 6 on my Windows partition and Mozilla and Opera on my Linux partition.
Thanks,
Ian.