The company I work for had been using 1&1 for a while before I worked there. I had never used them my self until I started there. Then, one day, I came into work to find we were getting no mail and our websites weren't reachable. So I logged into 1&1 only to see that all our DNS details were gone! I rang tech support (which was a far eastern call centre and thusly prolonged the conversation massively!) only to find that they had no explanation. I asked if our accounts details had been compromised and they couldn't help, "don't you keep logs of people deleting their entire domains?", "no!".....
I promptly moved to Daily (daily.co.uk) and never looked back. If you transfer to Daily, they will give you that domain free for the first year then its a few pounds there after, very cheap, they are in England and so only English and competent people answer the phone and they offer loads of other stuff to.
Just my two pence.