On 15 September 2010 10:49, Chris G <cl@isbd.net> wrote:

On Mon, Sep 13, 2010 at 09:20:21PM +0100, Dalibor Zeman wrote:
> Hi guys,
>
> I hope you will be able to help me, at least to explain what's going on.
>
> A few months ago I lost land line connection (currently in investigation
> whether it's internal/external problem with Orange as my provider - cannot
> make/receive calls).
>
> Probably in the same time my internet speed for download dropped from 6
> MBits to 1MBits I have now. When I check other providers, all of them show
> the same speed for my location during testing procedure.
>
> Do you have any knowledge, info what's happening? Does anybody from my
> location have the same experience? I haven't used Google to search for
> this problem yet :-)
>
> My post code - IP4 2JL.
>

This sounds like a broken wire in your local loop somewhere (i.e.
between your house and the nearest 'box'). The broken wire will stop
the ordinary phone working at all as it depends on voltages appearing
and the ability to transmit and receive at audio frequencies.

The ADSL connection will continue to work because the higher
frequencies it uses can 'jump the gap' in the wire although, as you
note, with much reduced bandwidth because the signal is weaker.

You need to shout very loudly at Orange to get them to tell BT
Openreach (I presume it's actually a BT maintained line still even if
you have nothing to do with BT) that there's a line fault. This may
take quite a bit of hassle to get fixed I'm afraid, not because it's a
difficult fault to find but because you have layers of businesses to
get through.

--
Chris Green

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