On 30 Sep 17:32, Ted Harding wrote:
On 30-Sep-10 15:53:07, Bev Nicolson wrote:
I've taken charge of my first scanner (a freebie from a friend) but I'm having trouble getting it installed. If I go to XSane it says "failed to open device snapscan :libusb:001:002 " . I have since installed every XSane extra there was via synaptic but it's still won't play ball. I'm very reluctant to give in though so how do I investigate what's up? And even more to the point, how do I fix it? It knows it's there I'm sure.
[Ubuntu 8.04]
Bev.
Hi Bev, First, what make & model of scanner is it? And what mode of connection are you using? (Looks like USB, from what you quote above).
As it's also stated above that that's a message from XSane, you can bet your life that XSane has detected the scanner and can probably use it...
See other posts for what's likely to be wrong...
You may try to (a) plug it in and switch it on, then (b) look at the output of
cat /proc/bus/usb/devices
You should see a few blocks of lines, one of which should be identifiable as info about your scanner which has been recognised by your system. E.g. I just did this with a USB stick (manufactured by PNY) and saw (2nd block of stuff):
T: Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 5 Spd=12 MxCh= 0 D: Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1 P: Vendor=154b ProdID=6545 Rev= 2.00 S: Manufacturer=PNY S: Product=USB 2.0 FD S: SerialNumber=1100831DD6033F17 C:* #Ifs= 1 Cfg#= 1 Atr=80 MxPwr=200mA I: If#= 0 Alt= 0 #EPs= 2 Cls=08(stor.) Sub=06 Prot=50 Driver=usb-storage E: Ad=81(I) Atr=02(Bulk) MxPS= 64 Ivl=0ms E: Ad=02(O) Atr=02(Bulk) MxPS= 64 Ivl=0ms
In particular, the line labelled "I:" shows how the system is accessing it.
If you post that output to us, we may be able to help!
Ted.
E-Mail: (Ted Harding) Ted.Harding@manchester.ac.uk Fax-to-email: +44 (0)870 094 0861 Date: 30-Sep-10 Time: 17:32:11 ------------------------------ XFMail ------------------------------
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