Plusnet "don't use TCP/IP, it is non-standard"
Blimey, plusnet developed their own ethernet stack!...lol
Truely, they are the *worst* isp I have ever had the misfortune to suffer (with the possible exception of an ISP I once worked for).
It looks like my search for a new ISP will go on then!
Cheers
Adam Bower wrote:
On Mon, Sep 12, 2005 at 10:24:15PM +0100, Wayne Stallwood wrote:
As I said I earlier, I intend to move to plusnet as they are a fairly good ISP, I will look at blackcat first though.
Sadly I have to withdraw my former recommendations of PlusNet for the following reasons.
To me it sounds like they are being crap still... I once had a plusnet (well, force9) account, it was closed back in late 2000. They hosted my domain and would usually manage to screw up the MX records once a month resulting in me losing mail. At another point they managed to screw up my authentication details for the friaco dialup, despite phoning them daily for 2 weeks it never got sorted until one night when I was *very* drunk I called them up and just so happened to get hold of a sysadmin who was working late, after 3 minutes of talking to him the problem was solved. Basically the helldesk were not escalating calls, at one point telling me that Plusnet "don't use TCP/IP, it is non-standard" when asked what they did use they told me it was "in house customised software".
Anyhow after a few months of this (and exploding news servers, and failing Sun machines that resulted in more lost mail that they couldn't get fixed for a few *days* I got rather annoyed and left them, but recently they started sending me mail about "my account" after emailing them about 12 times telling them to stop spamming me I got hold of a person who said "if you want to close your account you must phone customer services" or similar. After a 30 minute wait on the phone I spoke to someone who told me that they had screwed up closing my account *5* years ago and that is why they were spamming me, even then the tech support guy was really rude and condescending on the phone and apparently it "wasn't our fault" but "that happens sometimes because of our systems".
Truely, they are the *worst* isp I have ever had the misfortune to suffer (with the possible exception of an ISP I once worked for).
Thanks Adam