ISP issue, some sites I'm completely unable to access..
Hey Guys, I'm experiencing rather odd behaviour with my internet connection at home recently, and I'm hoping some of the BT / Telecoms guys out there may have some pointers. I have a terrible connection anyway, around 0.2-0.5Mb at the best of times (was I refered to as the "pauper" or "peasent" of the connection ladder?) Over the past few weeks I'm completely unable to access particular websites, most notably Paypal, national-lotter.co.uk, LinkedIn, and pretty much 50% of any search results in google I want to go to. This is happening across all machines on my network, linux and windows alike, wired and wireless, and also my iphone(unless I put it on 3g) I have a netgear DG834T router, about 6-7 years old. There are no blocked sites and as far as I know the configuration hasn't be altered in some time, so no reason for it to suddenly alter. I am on(...dont laugh)..AOL.. Traceroutes below, as you can see google is fine, but paypal and linkedin are no-goes. any suggestions? [james@nevada ~]$ traceroute www.google.com traceroute to www.google.com (209.85.227.99), 30 hops max, 60 byte packets 1 192.168.0.1 (192.168.0.1) 0.701 ms 0.993 ms 1.276 ms 2 host-92-4-32-1.as43234.net (92.4.32.1) 17.593 ms 21.644 ms 26.533 ms 3 92.31.251.12 (92.31.251.12) 88.683 ms 89.057 ms 89.980 ms 4 xe-10-3-0-scr001.loh.as13285.net (78.144.2.7) 47.956 ms 50.310 ms 55.938 ms 5 xe-11-0-0-scr010.sov.as13285.net (78.144.0.226) 59.461 ms 63.296 ms 67.303 ms 6 google-pp-sov.as13285.net (78.144.5.6) 72.963 ms 18.244 ms 19.564 ms 7 209.85.255.175 (209.85.255.175) 24.930 ms 209.85.252.76 (209.85.252.76) 27.816 ms 32.202 ms 8 66.249.95.170 (66.249.95.170) 45.845 ms 72.14.232.134 (72.14.232.134) 47.719 ms 169.276 ms 9 209.85.252.83 (209.85.252.83) 57.386 ms 209.85.251.231 (209.85.251.231) 61.225 ms 65.619 ms 10 209.85.243.97 (209.85.243.97) 72.739 ms 209.85.243.101 (209.85.243.101) 74.667 ms 209.85.243.93 (209.85.243.93) 31.873 ms 11 wy-in-f99.1e100.net (209.85.227.99) 29.866 ms 34.736 ms 38.122 ms [james@nevada ~]$ traceroute www.linkedin.com traceroute to www.linkedin.com (64.74.98.80), 30 hops max, 60 byte packets 1 192.168.0.1 (192.168.0.1) 0.594 ms 0.874 ms 1.527 ms 2 host-92-4-32-1.as43234.net (92.4.32.1) 17.691 ms 22.002 ms 26.405 ms 3 92.31.251.12 (92.31.251.12) 30.564 ms 52.454 ms 52.924 ms 4 xe-10-3-0-scr001.loh.as13285.net (78.144.2.7) 46.274 ms 50.407 ms 54.782 ms 5 host-78-144-0-253.as13285.net (78.144.0.253) 64.163 ms 64.884 ms 67.766 ms 6 xe-10-2-0-scr010.thn.as13285.net (78.144.1.2) 138.286 ms xe-11-0-0-scr010.thn.as13285.net (78.144.1.0) 19.790 ms 19.498 ms 7 limelight-pp-thn.as13285.net (78.144.3.6) 31.326 ms 31.705 ms 33.123 ms 8 tge11-1.fr4.lga.llnw.net (69.28.172.149) 116.711 ms 117.578 ms 118.541 ms 9 tge8-4.fr3.ord.llnw.net (69.28.172.198) 147.721 ms 150.073 ms 154.725 ms 10 linkedin.tge3-4.fr3.ord.llnw.net (208.111.156.70) 160.655 ms 163.514 ms 168.470 ms 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * *^C [james@nevada ~]$ traceroute www.paypal.co.uk traceroute to www.paypal.co.uk (66.211.168.114), 30 hops max, 60 byte packets 1 192.168.0.1 (192.168.0.1) 0.746 ms 1.037 ms 1.352 ms 2 host-92-4-32-1.as43234.net (92.4.32.1) 18.230 ms 22.547 ms 27.719 ms 3 92.31.250.44 (92.31.250.44) 30.698 ms 35.535 ms 39.924 ms 4 xe-9-3-0-scr001.log.as13285.net (78.144.2.133) 45.724 ms 56.942 ms 57.867 ms 5 Opal-ge-2.2.0.mpr1.lhr2.above.net (213.161.78.209) 60.632 ms 64.985 ms 68.887 ms 6 abv-l3-pni.London1.Level3.net (208.185.188.186) 73.356 ms 29.552 ms 48.372 ms 7 ae-34-52.ebr2.London1.Level3.net (4.69.139.97) 54.120 ms 57.921 ms 62.327 ms 8 ae-41-41.ebr1.NewYork1.Level3.net (4.69.137.66) 136.767 ms ae-43-43.ebr1.NewYork1.Level3.net (4.69.137.74) 140.902 ms ae-42-42.ebr1.NewYork1.Level3.net (4.69.137.70) 144.830 ms 9 ae-3-3.ebr4.Washington1.Level3.net (4.69.132.93) 168.750 ms 169.572 ms 170.063 ms 10 ae-64-64.csw1.Washington1.Level3.net (4.69.134.178) 171.559 ms ae-74-74.csw2.Washington1.Level3.net (4.69.134.182) 194.713 ms ae-64-64.csw1.Washington1.Level3.net (4.69.134.178) 187.984 ms 11 ae-62-62.ebr2.Washington1.Level3.net (4.69.134.145) 182.185 ms ae-92-92.ebr2.Washington1.Level3.net (4.69.134.157) 186.082 ms 190.084 ms 12 ae-2-2.ebr2.Chicago2.Level3.net (4.69.132.69) 172.932 ms 148.265 ms 148.700 ms 13 ae-1-100.ebr1.Chicago2.Level3.net (4.69.132.113) 150.208 ms 115.825 ms 110.926 ms 14 * ae-3.ebr2.Denver1.Level3.net (4.69.132.61) 144.893 ms * 15 ae-21-52.car1.Denver1.Level3.net (4.68.107.38) 164.332 ms 368.666 ms ae-21-54.car1.Denver1.Level3.net (4.68.107.102) 165.221 ms 16 EBAY-INC.car1.Denver1.Level3.net (4.53.1.58) 171.416 ms 175.255 ms 178.668 ms 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * *^C James Elsey
There is a thread on NANOG at the minute about a chap in the states having difficulty reaching certain routes over Comcast. He has the same symptoms as yourself (although his issue is a little more diverse as I believe he has several routes to travel over and only some of the routes aren't working). Maybe you could try using a different DNS server. Change your local host DNS server to say the OpenDNS servers 208.67.222.222 and/or 208.67.220.220 (http://www.opendns.com/). I was having some issues at home with BT and changed my client DNS settings to use OpenDNS and now I have no more issues. Admittedly I didn't look into it to much as I didn't want to give BT any more of my time so I may of been having a different problem to you. You seem to be surfing through The Carphone Warehouse so it could be a problem with them? Stabbing in the dark here, once you have gotten across the pond (hops 7-8) on the paypal.co.uk example, you spend the reaming 10 hops jumping around Level3 which seems a little weird like there is a problem with the route you are taking? My results are below when trace routing from my home with BT, and although I never reach the end I can get on paypal.co.uk just fine; Tracing route to paypal.co.uk [66.211.168.114] over a maximum of 30 hops: 1 81 ms 99 ms 99 ms BThomehub.home [192.168.1.254] 2 31 ms 31 ms 31 ms 217.47.93.186 3 30 ms 31 ms 31 ms 217.47.93.161 4 40 ms 42 ms 45 ms 217.47.90.10 5 30 ms 30 ms 31 ms 217.41.177.5 6 235 ms 34 ms 31 ms 217.41.177.65 7 32 ms 31 ms 30 ms 217.41.177.146 8 38 ms 36 ms 38 ms 217.41.177.34 9 40 ms 36 ms 38 ms 217.47.90.49 10 37 ms 35 ms 31 ms core1-pos12-6.faraday.ukcore.bt.net [194.72.4.12 9] 11 43 ms 47 ms 47 ms 62.172.103.29 12 43 ms 41 ms 40 ms transit1-xe0-0-0.ealing.ukcore.bt.net [62.6.200. 106] 13 44 ms 42 ms 43 ms t2c1-ge13-0-0.uk-eal.eu.bt.net [166.49.168.21] 14 43 ms 43 ms 42 ms t2c2-p3-2.uk-lon1.eu.bt.net [166.49.164.138] 15 38 ms 34 ms 36 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.110] 16 36 ms 35 ms 33 ms 195.66.224.130 17 40 ms 40 ms 43 ms p5-0-0d0.rar1.london-en.uk.xo.net [71.5.174.133] 18 188 ms 116 ms 118 ms p1-0-0d0.rar1.nyc-ny.us.xo.net [65.106.0.118] 19 113 ms 116 ms 149 ms te-3-1-0.rar3.nyc-ny.us.xo.net [65.106.1.18] 20 124 ms 129 ms 131 ms 207.88.14.62.ptr.us.xo.net [207.88.14.62] 21 166 ms 165 ms 173 ms 207.88.184.6.ptr.us.xo.net [207.88.184.6] 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. -- Regards, James ;) Ted Turner - "Sports is like a war without the killing." - http://www.brainyquote.com/quotes/authors/t/ted_turner.html
James Elsey wrote:
I have a terrible connection anyway, around 0.2-0.5Mb at the best of times (was I refered to as the "pauper" or "peasent" of the connection ladder?) Over the past few weeks I'm completely unable to access particular websites, most notably Paypal, national-lotter.co.uk, LinkedIn, and pretty much 50% of any search results in google I want to go to.
Is this the sync speed of the router or the results of a online speed test. ? Is it possible that some activity (such as heavy p2p use or just a lot of traffic) has caused you to be put on the "naughty pipe". If you have a reasonable sync speed on the DG834 and are still consistently getting those results from multiple speed test sites then I would be reporting your issues to AOL and if they can't resolve it, change ISP. A MAC migration should be pretty painless, you aren't by the looks of it tied to the AOL email addresses and there are far better and cheaper providers out there (almost all of them in fact :-) )
This is happening across all machines on my network, linux and windows alike, wired and wireless, and also my iphone(unless I put it on 3g)
I have a netgear DG834T router, about 6-7 years old. There are no blocked sites and as far as I know the configuration hasn't be altered in some time, so no reason for it to suddenly alter.
I am on(...dont laugh)..AOL..
Funny you mention that, I currently have a client that is currently unable to browse any https sites from their home AOL connection, including their own systems at the office. It all works fine however using the same machine on another connection. In that case we have decided to ignore it for now as they are about to migrate.
James, You haven't said anything about your line statistics or where you live in relation to your telephone exchange so we don't know if this is relevant or not but if you are only getting 200-500Kbps, your router is struggling in some way. Possible fixes are: 1. If you are far from your telephone exchange (over about 5KM) the line attenuation/capacitance/inductance will make a difference so you have to make sure your house wiring is up to the job and won't contribute to the degradation. Use an iPlate or, better yet, a filter faceplate on your master socket. Despite the hype surrounding iPlates, a filter faceplate will provide a better gain in SNR. 2. I presume the speeds you mention are ADSL connection speeds and not data speeds. If your ADSL connection speed is way above your data speed, complain to AOL. Or better yet, try an ISP that will actually do something about the problem without you having to spend a lot of time on the phone trying useless things like disabling firewalls. 3. The MTU size on AOL always had to be 1400 in the past. I don't know if this is still the case since the takeover by Carphone Warehouse but you might want to try changing the MTU to 1400 on the WAN configuration page of your DG834 if it's set to something else. This is the one thing I can think of that can cause particular sites to break. 4. Try another router. After 6 years, your router may have had enough of life. Components inside may have changed their value enough to cause it to go unreliable and power surges on the telephone line may also have caused component degradation. Best of luck. Ken On 25/01/2010 19:34, James Elsey wrote:
I have a terrible connection anyway, around 0.2-0.5Mb at the best of times (was I refered to as the "pauper" or "peasent" of the connection ladder?) Over the past few weeks I'm completely unable to access particular websites, most notably Paypal, national-lotter.co.uk, LinkedIn, and pretty much 50% of any search results in google I want to go to.
This is happening across all machines on my network, linux and windows alike, wired and wireless, and also my iphone(unless I put it on 3g)
I have a netgear DG834T router, about 6-7 years old. There are no blocked sites and as far as I know the configuration hasn't be altered in some time, so no reason for it to suddenly alter.
I am on(...dont laugh)..AOL..
Traceroutes below, as you can see google is fine, but paypal and linkedin are no-goes. any suggestions?
Ken Hamer wrote:
James,
/snip/
Best of luck.
Ken
We can't go on meeting like this... I was just about to ask you wherther you were related to my old maths master... and looked in the Parish Mag to make sure you weren't the same person I asked before - and lo... -- Tony Anson www.girolle.co.uk/
James Elsey wrote:
Hey Guys,
I'm experiencing rather odd behaviour with my internet connection at home recently, and I'm hoping some of the BT / Telecoms guys out there may have some pointers.
I have a terrible connection anyway, around 0.2-0.5Mb at the best of times (was I refered to as the "pauper" or "peasent" of the connection ladder?) Over the past few weeks I'm completely unable to access particular websites, most notably Paypal, national-lotter.co.uk, LinkedIn, and pretty much 50% of any search results in google I want to go to.
This is happening across all machines on my network, linux and windows alike, wired and wireless, and also my iphone(unless I put it on 3g)
I have a netgear DG834T router, about 6-7 years old. There are no blocked sites and as far as I know the configuration hasn't be altered in some time, so no reason for it to suddenly alter.
I am on(...dont laugh)..AOL..
Why not?
Traceroutes below, as you can see google is fine, but paypal and linkedin are no-goes. any suggestions?
Sorry, must suggest you get a proper ISP. Get a free account with (say) GMX - www.gmx.com You have a choice of several different methods of connecting, including webmail and POP3. I got straight in to your targets on GMX (webmail) and with Paston (Thunderbird under Xandros), using an Eee and a Vodafone dongle with only GPRS coverage here. -- Tony Anson www.girolle.co.uk/
On 26 Jan 01:47, Anthony Anson wrote:
I got straight in to your targets on GMX (webmail) and with Paston (Thunderbird under Xandros), using an Eee and a Vodafone dongle with only GPRS coverage here.
Paston? As in Chase? As in www.paston.co.uk? As in the Paston that no longer deal with e-mail in house, have just decommisioned their mail server (OK - so it was the mailserver that I built, erm, 5 or 6 years ago... :), and where outgoing SMTP is not provided unless your interwebs connection is with them (I'm *sure* that I'd left the old mailserver with SMTP AUTH enabled...) They be more web than general ISP in my opinion these days, they have got some damned fine web devs though... one of 'em might or might not sit in #alug on OFTC :) Cheers, -- Brett Parker
Anthony Anson wrote:
Sorry, must suggest you get a proper ISP. Get a free account with (say) GMX - www.gmx.com You have a choice of several different methods of connecting, including webmail and POP3.
Sorry you've lost me there. What does a free email service have to do with James' original problem, they don't seem to offer a broadband service so aren't an ISP. I can't quite get my head around what you are suggesting here.
I got straight in to your targets on GMX (webmail) and with Paston (Thunderbird under Xandros), using an Eee and a Vodafone dongle with only GPRS coverage here.
Again how did you get to the targets via an email service...or am I missing something ?
participants (6)
-
Anthony Anson -
Brett Parker -
James Bensley -
James Elsey -
Ken Hamer -
Wayne Stallwood