Eric Sellin wrote:

Hi Laurie,

If you want to gain control over a remote computer but you can't connect to it (because of NAT, firewall or God knows what), you can start the VNC viewer in Listen mode on your own computer.

Then, on the remote computer, get your customer to:-

• start the VNC server
• right-click on the VNC icon in the icon tray
• choose the "Add New Client" option
• supply your own IP address

Of course, there has to be somebody in front of the remote computer to initiate the reverse connection, which I understand is not ideal.

Thanks, Eric, that worked a treat. I'm a shade embarrassed I didn't spot that functionality myself!

One thing I did have to do was to open port 550x (where x = display number) on my firewall to incoming traffic.

Cheers, Laurie.