Job Title: Support Services Team Leader

Salary: to £40k + benefits

Department: Operations

Role and Activities: * Establish, operate and manage an effective support operation including telephone support helpdesk, trouble ticketing system, on-line FAQs, secure customer & on-line information area and support forum.

* To lead a team of dedicated support people providing appropriate levels of cover, input to engineering and product management, customer fault management, tracking and resolution.

Location: Ipswich

Skills/Experience (Essential):

* A thorough knowledge of Unix (Linux) and Windows platforms coupled with experience in a wide range of routing and network technologies * At least 2 years in an IT Support management role and proven experience in providing face to face, telephone and on-line customer solutions. * Ability to define support processes, plan and report support trends and communicate effectively across a wide audience

Skills/Experience (Desirable):

* MCSE, Cisco, Red Hat or industry equivalent qualification * HTML Authoring

Personal Skills * Well organised, pragmatic approach to working under pressure from customers. * Strong prioritization skills and ability to deliver results within a team * A strong sense of ownership of customer issues and willingness to achieve * Excellent telephone manner, customer biased with good written and oral communications.

Additional Requirements: Will need clean driving licence and willingness to travel, possibly internationally, at short notice. Weekend and/or after hours working is a distinct possibility in this role if deploying to customer premises.

Benefits: Excellent package including 25 days' annual leave (pro-rata); Share Options; Private Health Care; Income Protection, and pension.

Regards

Gavin Smith Recruitment Manager Best International Group plc Tel: 0121 335 9000 Fax: 0121 335 9090 Email: gsmith@best-international.com www.best-international.com

**************************************************************************************** Official winners of the UK IT Recruitment Service of the Year Computing Awards for Excellence 2000 Official winners of the Network Recruitment Consultancy of the Year Networking Industry Awards 2001

Best International Group Plc Registered in England No. 3246014

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