Hi folks,
I know this question has been asked here before, but it was ages ago, and things change quickly.
I have a client who is 1.8 miles form the nearest exchange, who is getting appalling line speeds. She's been with Eclipse for years, and like me, has found their support getting steadily worse. Recently, it took then 45 hours to respond to a support call from me which I regard as utterly unacceptable. I'm looking for another supplier for my rural clients as well as myself (I can get fibre).
This particular client has speeds of Down: 1.8 and Up: 0.3. As she runs an office from home, this is clearly unacceptable. The line has become steadily worse over the last couple of years, and she has received absolutely nothing but obfuscation and requests for more money from both BT and Eclipse. She's tried Bonded DSL, but was told that it didn't work because she uses VOIP. No, they won't retract that. She has a spare line, equally slow, effectively unused now.
So, my question is, do any of you out there have any recommendations for getting the best rural broadband? Suppliers, methods, etc.? She does need static IP if at all possible. It can be worked around, but that's not ideal.
Cheers, Laurie.
Hi Laurie,
To me it seems like a no brainer: She needs to sign up with AAISP. Static IPv4 and IPv6 IPs for all, they can bond the lines together too at no extra cost, you're just paying for two lines rather than one.
The support is absolutely 1st rate.
They also have great monitoring tools so if there are problems with the lines or they deteriorate over time this should be clear using their monitoring platform (as a customer, you get access to a portal to see the health of your own lines/services).
This might be slightly overkill; http://aaisp.net/broadband-office1.html
I work from home, I have this, it works great: http://aaisp.net/broadband-home1.html
You could just order two home::1 packages and ask for them to be bonded.
You can drop on their IRC channel (or pick up the phone) and ask the tech guys and customers on IRC any questions you have about the service before you buy.
Most important to note (I think) - is that there is no other ISP in the land that can kick BT's backside like AAISP when there is a line fault and not an ADSL service issue and BT are playing hardball. AAISP will throw the book at them, they have a lot more weight as a wholesale customer of BT than you or I do as an individual user.
I can't rate them enough (I don't work there or own shares etc ;) )
Cheers, James.
On Tue, 19 Jan 2016 11:32:35 +0000 James Bensley jwbensley@gmail.com allegedly wrote:
To me it seems like a no brainer: She needs to sign up with AAISP. Static IPv4 and IPv6 IPs for all, they can bond the lines together too at no extra cost, you're just paying for two lines rather than one.
double +1 for AAISP. :-)
Not only are they technically excellent, they have a refreshingly robust stance on filtering (they refuse to countenance it) and are vehemently anti snooping by busybodies of any authority (or none). Take a look at Adrian Kennard's blog at http://www.me.uk/ First rate.
---------------------------------------------------------------------
Mick Morgan gpg fingerprint: FC23 3338 F664 5E66 876B 72C0 0A1F E60B 5BAD D312 http://baldric.net
---------------------------------------------------------------------
On Tue, 2016-01-19 at 11:32 +0000, James Bensley wrote:
Hi Laurie,
To me it seems like a no brainer: She needs to sign up with AAISP.
I concur with that (I'm on the end of a piece of wet string, too), with one proviso; AAISP do not provide (formal) support (at least not for Home::1 lines) at weekends or Public Holidays. Although they're often on IRC anyway.
Regards,
Hugh.
On Tue, Jan 19, 2016 at 11:20:03AM +0000, Laurie Brown wrote:
Hi folks,
I know this question has been asked here before, but it was ages ago, and things change quickly.
I have a client who is 1.8 miles form the nearest exchange, who is getting appalling line speeds. She's been with Eclipse for years, and like me, has found their support getting steadily worse. Recently, it took then 45 hours to respond to a support call from me which I regard as utterly unacceptable. I'm looking for another supplier for my rural clients as well as myself (I can get fibre).
This particular client has speeds of Down: 1.8 and Up: 0.3. As she runs an office from home, this is clearly unacceptable. The line has become steadily worse over the last couple of years, and she has received absolutely nothing but obfuscation and requests for more money from both BT and Eclipse. She's tried Bonded DSL, but was told that it didn't work because she uses VOIP. No, they won't retract that. She has a spare line, equally slow, effectively unused now.
So, my question is, do any of you out there have any recommendations for getting the best rural broadband? Suppliers, methods, etc.? She does need static IP if at all possible. It can be worked around, but that's not ideal.
Where exactly?
I contacted these people a few weeks ago:-
They didn't have coverage then but, fortuitously, I just got an E-Mail from them this morning saying that they now have coverage in our area (Newbourne, East of Ipswich). They are coming to survey/install on Wednesday 20th.
On Tue, Jan 19, 2016 at 11:20:03AM +0000, Laurie Brown wrote:
This particular client has speeds of Down: 1.8 and Up: 0.3. As she runs an office from home, this is clearly unacceptable. The line has become steadily worse over the last couple of years, and she has received absolutely nothing but obfuscation and requests for more money from both BT and Eclipse. She's tried Bonded DSL, but was told that it didn't work because she uses VOIP. No, they won't retract that. She has a spare line, equally slow, effectively unused now.
Going on from my other response and taking a totally different tack we are in a similar position (unless/until FibreWifi come up with the goods). We are a bit better off in getting Down 4.0 and Up .45 but not so much different.
We also have two phone lines and my solution is to us a Draytek Vigor 2820n ADSL router which can load balance with a second connection. So we have 'line 1' ADSL connected directly to the 2820n and 'line 2' ADSL goes to another ADSL router (currently a Business Hub 3) and that feeds into the secondary WAN connection on the 2820n. It works pretty well in general, not all things can use both streams at the same time but some things can and with more than one thing going on at the same time it helps quite a bit.
I've changed ISP a few times over last few years, BT, the UKFSN (EntaNet). Currently both lines are with PlusNet, as cheap as anyone and seem to work as well as any. Speed has never changed significantly moving from one ISP to another.
(The 2820n has been suoperseded by the 2830n now, ver similar though)
On Tue, Jan 19, 2016 at 01:13:50PM +0000, Chris Green wrote:
On Tue, Jan 19, 2016 at 11:20:03AM +0000, Laurie Brown wrote:
This particular client has speeds of Down: 1.8 and Up: 0.3. As she runs an office from home, this is clearly unacceptable. The line has become steadily worse over the last couple of years, and she has received absolutely nothing but obfuscation and requests for more money from both BT and Eclipse. She's tried Bonded DSL, but was told that it didn't work because she uses VOIP. No, they won't retract that. She has a spare line, equally slow, effectively unused now.
Going on from my other response and taking a totally different tack we are in a similar position (unless/until FibreWifi come up with the goods). We are a bit better off in getting Down 4.0 and Up .45 but not so much different.
We also have two phone lines and my solution is to us a Draytek Vigor 2820n ADSL router which can load balance with a second connection. So we have 'line 1' ADSL connected directly to the 2820n and 'line 2' ADSL goes to another ADSL router (currently a Business Hub 3) and that feeds into the secondary WAN connection on the 2820n. It works pretty well in general, not all things can use both streams at the same time but some things can and with more than one thing going on at the same time it helps quite a bit.
I've changed ISP a few times over last few years, BT, the UKFSN (EntaNet). Currently both lines are with PlusNet, as cheap as anyone and seem to work as well as any. Speed has never changed significantly moving from one ISP to another.
(The 2820n has been suoperseded by the 2830n now, ver similar though)
Sorry about all the typos, not up to my usual standard of proof reading! :-)
-
Chris Green -
Huge -
James Bensley -
Laurie Brown -
mick