---------- Forwarded message ---------- From: James Freer jessejazza@googlemail.com Date: 13 May 2011 06:32 Subject: Re: [ALUG] ASDA online shopping -- website doesn't seem to like linux?

On 24 March 2011 12:43, Martyn Smith martyn.developer@googlemail.com wrote:

I did Asda online shopping for the first time (and only time) a few months back.

I believe I was running Ubunutu 10.04 -- using the latest version of Firefox at the time. I did not have any problems.

This must have been around January... so the site may have gone some changes...?????

I just chose not to continue doing online shopping, mainly so I could get atleast some exercise in on a typical Sunday morning. Shopping bags are my religious dumbbells.  ;-)

On Tue, Mar 22, 2011 at 12:42 AM, James Freer jessejazza@googlemail.com wrote:

...

using Ubuntu 10.04 [also tried on my old machine on 8.04 and clean install on spare PC Xubuntu 10.04]

Does anyone shop online with Asda.

I've been using it for over a year now. End of Feb it started coming up with "our website is experiencing difficulties... please try again later". So i did... and got the same message every time i tried. I thought i'd made a breakthrough when instead of first 'booking a delivery slot', did the shopping (didn't get their message) and then after booking the slot back it came.

I telephone and filled out their online form and apparently the website is working fine.

It seems a] their website has been updated and doesn't like linux (which doesn't make sense using Firefox browser) b] Macintosh machines seem to get the same message

It would appear they've done something on the website so linux users have problems. Does anyone else shop online with Asda by any chance... any problems? Any suggestions from a geek what could be wrong or what i could suggest in my next letter?

thanks james

---

Well thanks for your comments.

My letter clearly did some good. I tried Asda a few weeks later and all worked ok again. However, as someone said Tesco are better for online shopping [not that Waitrose are bad but that much more expensive].

A letter of complaint is taken seriously these days if written appropriately. I remember my bitter experience Virgin media and their cunning "auto-upgrading" on broadband. Of course i had no proof until in one of the reply letters was an admission - next time i had a letter from the debt collection company i replied with a copy... no further communication. [Should anyone have any trouble you must continue to communicate with a dispute... debt collection cannot touch you].

james