On 7 August 2013 13:28, Nick Heppleston nick@modhul.com wrote:
- Is it only one PC/Laptop/Device within the client's network that is
experiencing this issue? Does it work 'ok' from other devices within the same network?
No, it's all PCs on their network. Typically there'll be anywhere between 1 and 6 users, and they all struggle at the same time (and they struggle more often than they don't) [*].
- Are there DNS issues resolving the server IP address (which isn't a
problem with other sites)
I don't think so: having accessed the site most browsers don't constantly look up DNS anyway do they? Ie it might impact first access but now have any effect after that?
- Does connecting a 'slow' device to a physical ethernet cable (if this is
possible) resolve the issue (or at least point to the Wireless Access Point being the issue)?
As far as I know they're all desktops with cabled connections, but I'll check.
- Is it possible to test one of the slow devices outside of the network
(e.g. over a WiFi dongle) to see whether it is the network or device?
I don't think so, at least not if they're desktops. Might be easier to see if someone has a laptop that works fine at home and get them to bring it in though.
Thanks for the suggestions.
Mark
[*] Based on user reports, that is.