Hi guys,
I hope you will be able to help me, at least to explain what's going on.
A few months ago I lost land line connection (currently in investigation whether it's internal/external problem with Orange as my provider - cannot make/receive calls).
Probably in the same time my internet speed for download dropped from 6 MBits to 1MBits I have now. When I check other providers, all of them show the same speed for my location during testing procedure.
Do you have any knowledge, info what's happening? Does anybody from my location have the same experience? I haven't used Google to search for this problem yet :-)
My post code - IP4 2JL.
Thanks in advance for your input.
Dali.
On Mon, Sep 13, 2010 at 09:20:21PM +0100, Dalibor Zeman wrote:
Hi guys,
I hope you will be able to help me, at least to explain what's going on.
A few months ago I lost land line connection (currently in investigation whether it's internal/external problem with Orange as my provider - cannot make/receive calls).
Probably in the same time my internet speed for download dropped from 6 MBits to 1MBits I have now. When I check other providers, all of them show the same speed for my location during testing procedure.
Do you have any knowledge, info what's happening? Does anybody from my location have the same experience? I haven't used Google to search for this problem yet :-)
My post code - IP4 2JL.
This sounds like a broken wire in your local loop somewhere (i.e. between your house and the nearest 'box'). The broken wire will stop the ordinary phone working at all as it depends on voltages appearing and the ability to transmit and receive at audio frequencies.
The ADSL connection will continue to work because the higher frequencies it uses can 'jump the gap' in the wire although, as you note, with much reduced bandwidth because the signal is weaker.
You need to shout very loudly at Orange to get them to tell BT Openreach (I presume it's actually a BT maintained line still even if you have nothing to do with BT) that there's a line fault. This may take quite a bit of hassle to get fixed I'm afraid, not because it's a difficult fault to find but because you have layers of businesses to get through.
Hi Chris,
thanks for your reply. You are right.
The phone is fixed, BT guy came and fixed the exact problem you described.
Any knowledge about internet speed/exchange server?
Fixing wires didn't help to gain any speed.
I can't get more than 1 MBit, and I remember I had 6 MBits some time ago.
Thank you.
On 15 September 2010 10:49, Chris G cl@isbd.net wrote:
On Mon, Sep 13, 2010 at 09:20:21PM +0100, Dalibor Zeman wrote:
Hi guys,
I hope you will be able to help me, at least to explain what's going
on.
A few months ago I lost land line connection (currently in
investigation
whether it's internal/external problem with Orange as my provider -
cannot
make/receive calls).
Probably in the same time my internet speed for download dropped from
6
MBits to 1MBits I have now. When I check other providers, all of them
show
the same speed for my location during testing procedure.
Do you have any knowledge, info what's happening? Does anybody from my location have the same experience? I haven't used Google to search for this problem yet :-)
My post code - IP4 2JL.
This sounds like a broken wire in your local loop somewhere (i.e. between your house and the nearest 'box'). The broken wire will stop the ordinary phone working at all as it depends on voltages appearing and the ability to transmit and receive at audio frequencies.
The ADSL connection will continue to work because the higher frequencies it uses can 'jump the gap' in the wire although, as you note, with much reduced bandwidth because the signal is weaker.
You need to shout very loudly at Orange to get them to tell BT Openreach (I presume it's actually a BT maintained line still even if you have nothing to do with BT) that there's a line fault. This may take quite a bit of hassle to get fixed I'm afraid, not because it's a difficult fault to find but because you have layers of businesses to get through.
-- Chris Green
main@lists.alug.org.uk http://www.alug.org.uk/ http://lists.alug.org.uk/mailman/listinfo/main Unsubscribe? See message headers or the web site above!
On 15/09/10 10:56, Dalibor Zeman wrote:
thanks for your reply. You are right.
The phone is fixed, BT guy came and fixed the exact problem you described.
Any knowledge about internet speed/exchange server?
Fixing wires didn't help to gain any speed.
I can't get more than 1 MBit, and I remember I had 6 MBits some time ago.
It seems highly likely that the line break was the problem. However, ADSL services automatically regrade themselves depending on what they can reliably sustain, so you may have to wait a while (days) for the improved line conditions to have an effect on your actual speed. I would disconnect your ADSL router overnight and see if it improves the following day.
If you are optimistic you could speak with your ADSL provider (Orange) and see if they can force the line to be reset so that it restarts the procedure that happens when a line is first enabled, although you may not get past the front-level support droids to achieve it.
Hi Mark,
thanks a lot for your reply.
You are absolutely 100% right again.
I have been running tests for download/upload for Orange support and I can get 4 MBits now without restarting my router.
Will upload the result to them and keep them busy with my complains.
Thank you very much for your help/input which has given me huge experience from others.
Kind Regards,
Dalibor Zeman
On 09/21/2010 09:46 AM, Mark Rogers wrote:
On 15/09/10 10:56, Dalibor Zeman wrote:
thanks for your reply. You are right.
The phone is fixed, BT guy came and fixed the exact problem you described.
Any knowledge about internet speed/exchange server?
Fixing wires didn't help to gain any speed.
I can't get more than 1 MBit, and I remember I had 6 MBits some time ago.
It seems highly likely that the line break was the problem. However, ADSL services automatically regrade themselves depending on what they can reliably sustain, so you may have to wait a while (days) for the improved line conditions to have an effect on your actual speed. I would disconnect your ADSL router overnight and see if it improves the following day.
If you are optimistic you could speak with your ADSL provider (Orange) and see if they can force the line to be reset so that it restarts the procedure that happens when a line is first enabled, although you may not get past the front-level support droids to achieve it.
-
Chris G -
Dalibor Zeman -
Mark Rogers