Long story, so apologies -- but the details matter.
A few days ago I was checking my bank account online. I noticed a
Direct Debit for £7.99 made that day. Puzzled, I checked the full
transaction details: it was to PC World. I checked back earlier --
another one, a month earlier.
Well, I had been to PC World in Cambridge a couple of months earlier.
Objective: pick up a cheapish laptop to play with some Linux distros,
then do a proper installation.
I noticed a quite nice Hewlett Packard T2390 on special offer at £329.97
(not too keen on the keyboard, but it's OK. The rest seems fine).
While I was looking around, one of the shop-floor assistants latched
on to me assiduously. I tried asking him something about printers,
(built-in PostScript with auto-duplex capability) but he didn't know
much. While I was at it I picked up an ethernet switch and a laptop
carrier bag. Total bill £387.20 (added up in my head).
He then offered to help me carry the stuff (cardboard box with the
laptop in, switch box, bag) to the checkout, which I didn't really
need but since he offered ...
He then stood beside me at the checkout while I paid. Total payment
£387.20 (as added up in my head). I got the receipt, along with
what looked like some publicity leaflets, and went out to my car.
I didn't get an offer of help for that bit.
I didn't check the details on the receipt at the time -- I felt
that things had basically taken their expected course.
After checking my bank account, however, I did check the receipt
in detail. At the top:
HEWLETPACK A961EM T2390 £329.97
and beneath that, in very small print:
Discount Manager Offer - Manager Discretion -£7.99
then:
PC PERFORMANCE £7.99
followed by the items for the network switch and the bag.
So I had been signed up for their "PC Performance" cover, including
the first instalment of £7.99, without noticing (it had not changed
the total price).
And I have no recollection of being asked at any time if I wanted
this. If I had been, I would have said no -- because the first
thing I intended to do was to wipe off Windows and put on Linux,
which would probably have voided any warranty. (In any case,
I never take up these "product cover & support" things).
I then phoned "PC Performance" (a PC World sideline), and was told
that they would cancel the cover, and cease the D/D, but I could
not get a refund because more than 2 weeks had passed. If I wanted
to get the money back, I should contact my Bank to initiate an
"Indemnity Claim".
So I phoned my Bank, and described the situation. "Oh, it looks as
though they've been a bit cheeky", she said. We discussed Indemnity
Claim, and it seemd a long shot (there had been two of them at the
till, one the cashier, the other the shop-floor assistant), so I
dropped the idea. But she said she would immediately close the D/D.
She rang back a few minutes later, to say that since the D/D had been
cancelled on the same day a debit had been made, the debit of £7.99
for that day would be refunded. So that left me overall £7.99 out
of pocket (break-even on the first one, due to "Manager's Discretion").
Not worth trying to take further, though I felt annoyed enough to
want to!
Well, that's my PC World experience! Moral: look closely at the
receipt! (Though by the time I could have done that, it would all
have been set up already -- but at least I would have been within
the 2-week period for getting any money back).
(And I didn't get the impression that it was the first time the
Bank lady had heard such a story ... ).
Best wishes to all,
Ted.
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E-Mail: (Ted Harding) <Ted.Harding(a)manchester.ac.uk>
Fax-to-email: +44 (0)870 094 0861
Date: 27-May-09 Time: 17:43:46
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