I've installed RT to be used for managing incoming support emails. Having got
it installed and "working" I'm finding it very hard to work out what to do
next in terms of actually using it. (Eg I created myself a user, but can't see
how to let that user see incoming emails, although I can see them fine logged
in as root.)
Are there any good guides to using RT around? Google has let me down so far,
and the RT wiki seems a bit to broad to get me started.
Where I need to get to pretty quickly is having a number of users, any of whom
can take a ticket and work with it, or allocate it to another user where
necessary. I also need to manage the email process (I have one particular
client I want to push in this direction, but to do that I need to make sure
they don't get most of the automated emails otherwise they'll be swamped as
they send us probably 200 emails a week that will become separate tickets once
I get this working).
--
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