---------- Begin forwarded message ----------
Date: Sun, 17 Aug 2003 17:56:38 +0100
Subject: Norfolk County Council response
Briefing note in response to questions raised by Mr. Tarquin Mills on
NCC use of free operating system software.
How much do we spend on Microsoft Software?
As NCC has over 6,000 PC's and a wide range of servers we would need to
undertake some further research into the number of MSOffice, Project,
Publisher, Visio and Windows Server licences we currently have in order
to give a comprehensive answer.
As there has not been any significant growth in the number of PC's and
servers then the number of new licences would not be great but there
would be the costs of upgrades to existing licences as well as the annual
maintenance costs to consider.
All our new PCs come with Windows installed and therefore it is difficult
to identify the actual cost for the operating system software element.
Initial discussions with PC suppliers indicate there is unlikely to be any
discount in buying PCs without the Windows operating system. Quantifying
these costs will therefore be difficult.
NCC in conjunction with other local authorities has negotiated various
commercial arrangements with suppliers in order to ensure that its
procurement of software achieves value for money. Some of these
arrangements may be confidential and therefore it may be difficult to
provide more than summary information.
Is the Authority trailing free Operating Systems?
Whilst 'Linux' is an excellent operating system and would be a
cost-effective choice for many organisations, there are significant
reasons why Norfolk County Council is not considering its use at the
moment:
We have a huge range of applications, many of which are specifically
designed to run on Windows desktops or servers. Many of our
applications will simply not run on Linux so it's not just a question
of replacing the operating system. We would have to evaluate all of
our systems to identify which are and aren't compatible with Linux.
Those that aren't will have to be rewritten or replaced. This will be
a very time consuming and costly process and it would probably take
many years to get a return on our investment. It will also divert
resources away from other projects and impact on the day-to-day running
of services as both users and support staff are trained and have to
become familiar with the new systems.
The risks associated with such a migration will be very high. Many of
our applications help meet statutory obligations or support critical
services. Since the change of operating system will impact on a large
number of applications, it follows that many of the Authority's key
services could also be affected.
Although the Linux user-base is growing, there are a limited number of
companies doing application development for the operating system. Moving
to Linux now will reduce the number of software suppliers available
when procuring new system. This would be particularly acute in the
already specialised Local Government area.
Gartner (an independent ICT research company) have recently (June 2003)
conducted some research into the Total Cost of Ownership (TCO) of the
Windows v Linux desktop. These vary from a saving of £400 per user/year
to an increase of £100 per user/year depending on the version of windows
and the application software. These calculations did not include any of
the migration costs which for a enterprise like NCC would be considerable
nor the cost of dealing with document compatibility issues when trying
to share documents with other users running Microsoft Office. Supported
versions of Linux are not free and it would not be feasible for NCC to
rely on the open-source community for support in the delivery of its
business critical systems.
NCC is continually looking at ways of reducing its costs and believes
that bigger gains can be had from deploying desktop management tools
more effectively and implementing new processes rather than migrating
to a new operating system.
NCC has recently worked with Gartner on developing its Technical
Architecture Strategy and this included a review of its operating
system and software standards. The outcome of this review was a
recommendation that our strategic direction should be Microsoft.
Ann Carey
e-service directorate
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One of the reasons give above points to illegal activities by M$.
--
Tarquin Mills
RUNG (RISC OS Users, Norfolk Group)