On 08/04/2022 16:50, steve-ALUG@hst.me.uk wrote:
On 08/04/2022 12:31, Bev Nicolson wrote:
I subscribed to a mailing list and was getting emails from the company in my inbox. Now, however, despite having the address in my contacts list, and despite not having any kind of filter on their address, all their emails go straight to the deleted folder for spam. What can I do about this? (I cannot tag them 'not spam', btw. They won't move. My only option at the moment appears to be forwarding the email to another address. It's a bit irritating.)
It depends on what's marking it as Spam.
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Some things I would try.
1) If your ISP has a webmail portal, Close thunderbird and log on to the webmail. See if the emails to the group are in the deleted items folder already, especially any new emails that Thunderbird hasn't seen yet. If they are, then your ISP is shifting them.
- In thunderbird, look for any spam rules, and any other rules that
could be having an effect: In Edit/Account Settings/Junk Settings:
Is Enable adaptive junk mail controls on? (it is for me) Suggest ticking Do Not automatically mark mail as junk if sender is in Personal Address Book.
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Thanks for that. I'll have to wait till I get another one now to see how the webmail side handled it but for now I've added the address to the whitelist.
Bev