On 9 November 2010 13:14, Martyn Drake martyn@drake.org.uk wrote:
What we DO provide is that if your server stops responding to ICMP packets, this alerts an on-call engineer who will investigate for you
- regardless of whether or not you have fully managed support. I know
I tend to look at the support queue if this happens and the server in question is in state and I can, and do, help to resolve the issue if it's an upgrade problem and is relatively straight forward to fix.
Oh, and I should also mention that we can do out of hours work by pre-arrangement. This obviously costs (, but if you do have an upgrade pending and want somebody to be on standby as a pair of hands AND don't want the fully managed support option - you just let us know and we'll be ready.
http://www.memset.com/support/self-managed.php
Regards,
Martyn