On 19/06/12 10:57, Chris Green wrote:
Is there some sort of 'hidden' gmail address that a user has on gmail that I can forward mail to from the new hosting site?
That depends what type of email account they have.
If the username is the one you quoted, then they have a Google Apps account, and that means that the whole reshapers.org domain will be maintained as a single entity by someone (I don't know how to find out who that would be). Normally if this were the case then the MX records would point to Google's mail servers but that doesn't have to be the case (and isn't here, but that could be because you've already changed the MX records).
If instead it's just a normal Gmail account then you'll have a user which is not the same as the email address she's using, in which case <user>@gmail.com would be the "hidden" gmail address to which things would get forwarded. However that would make her account the administrator for that Gmail account so you wouldn't see the problem you're seeing.
So, assuming the first case, putting the MX records back to Gmail should get it working while you work out what your next step is. You can look at the MX records for the domain I'm sending this from to see what they should be...
Mark