Mark Rogers mark@quarella.co.uk wrote:
Is apt-get install request-tracker3.6 a good place to start (I note the current release is 3.8.1) or should I download from bestpractical.com?
I believe we're using the request-tracker3.6 but I'd check the news for 3.8 to see if there's something you really want. I don't know how easy it is to set up because someone else manages it - he doesn't bill much time for it, though.
The VAT changes have been a pain for us too.
I've seen forecasts that the costs of the two VAT changes in just over two years will exceed the profits of increased spending, but we don't have two realities to run in parallel, so I guess we'll never *really* know whether it worked or not - the perfect politician's policy change.