Mark Rogers wrote:
I believe both BT based, not LLU. Certainly the current ISP (Enta) is BT-based. This has the advantage that I can see the BT fault reports on the account directly and can pass information back at a technical level rather that dealing with end-user facing tech support.
Is your fault logged with enta themselves or the reseller, and have you seen evidence in your enta control panel (if available) that enta are dealing with the problem themselves.
Another thing you could try if you have one available, on the enta network the broadband login is not bound to a specific line instance. So if you know of another enta connection you can swap login details and confirm that it isn't some account or address bound problem...be aware that it is the login that determines which IP address you are assigned when you test this. Also don't swap with an account that is currently connected as the routers will enter a login fight. It's even possible to use accounts that have been recently (as in the last 3 months) ceased for this test.
Normally (as an enta reseller myself) I have a spare active but unused account kicking about but unfortunately it is in use at this time.