On Saturday 13 December 2003 12:02, adam@thebowery.co.uk wrote:
I have heard really bad things about Sony support, in that you have to post the laptops to Belgium! for warranty support and it can be up to 6 weeks to get your laptop back.
Not had any direct experience of Sony Warranties on Laptops, but recently I had to deal with a dud Sony Projector.
It was one of the most bizarre (but remarkably efficient) operations I have been through with a manufacturer.
Called in the faulty unit (if you know the right numbers you can bypass 1st line support).
An empty box was delivered the next day ! complete with a small pack of parcel tape and some packing instructions. So I packed the projector in the box and called the number in the instructions when it was ready.
3 hours later a TNT courier turned up (how the hell do Sony get TNT to respond that quickly) took it away.
Exactly 10 days later we had the projector back, Note this was the same unit fixed, not a refurb replacement.
Several things struck me about this, not least of which the attention to detail, providing the packing tape is priceless !. Nothing was left to chance and sometimes I get the urge to break another Sony unit just to go through the whole quite surreal experience again.
Compaq/HP are pretty good now, better if you are dealing with them through a HP partner. As a partner we can get most things on advance replacement.