On 26 February 2017 at 12:43, Paul Tansom paul@aptanet.com wrote:
Sounds like you are heading towards the realm of CRM, have you looked into something like Vtiger or Odoo (previously OpenERP, which has more on the stock control side of things and slightly less on the CRM, but may have enough features). They can hook into IMAP mail accounts and let you know when customers haven't been contacted for a while, either on a specific job or generally if you might be able to generate some new work, etc.
Thanks, I'll take a look - we already have vTiger running.