On 29 June 2010 18:23, James Bensley jwbensley@gmail.com wrote:
Have you got any idea who you are going to move to?
Whoever it is: beware of false economy. One of my clients opted to move to a cheaper than hitherto provider recently. He has a fixed IP address so that mail can flow from an external server to his home network. They made the change without forewarning of the event, meaning he had a new username and password that had not been updated on his router, and a new IP, which the DNS servers didn't know about. A good few hours of work to fix it all and get mail flowing again after several phone calls trying to find out what had happened.. Two days later, the IP address suddenly changed - guess what, they hadn't given him a fixed IP. Nobody at the support centre has 'had the authority' to talk to him for nearly two days, and although he was eventually assured this morning that he would be called back with a fixed IP address within the hour he hasn't heard back as yet.
Jenny