On 05-Oct-05 Christopher Dawkins wrote:
... NTL replies to the [same] question posed ten days ago - and, actually, with a remarkably helpful reply.
Is there a URL for this NTL response?
I am not sure of the ethics of posting a private message, but I have edited out some details and I think this is an example of excellent customer service by NTL. ISPs frequently send out an inappropriate stock replies to such queries: here we have a detailed and useful response, though it did take eight days:
[...] Thanks Chris! I have to agree that this is an excellent example of clear and comprehensive advice (apart from being understandably coy about recommending specific makes of router). Cheers, Ted. -------------------------------------------------------------------- E-Mail: (Ted Harding) <Ted.Harding@nessie.mcc.ac.uk> Fax-to-email: +44 (0)870 094 0861 Date: 05-Oct-05 Time: 22:47:27 ------------------------------ XFMail ------------------------------