21 Dec
2010
21 Dec
'10
2:32 p.m.
On 21/12/10 13:29, Rob Snow wrote:
You might want to take a peek at GLPI (I shudder at the thought of including a link, as every-time I add a link my message gets rejected)
so try Googling glpi-project dot org
Not sure why you have problems with links (like http://www.glpi-project.org - maybe your mail client switches to HTML email as soon as you add a link?) but thanks for the pointer anyway.
I have looked at the GLPI website before but it seems more biased to asset tracking than issue tracking. Do you have experience with it? Would it suit me as a method of handling incoming support emails, and making sure each one gets actioned?
--
Mark Rogers // More Solutions Ltd (Peterborough Office) // 0844 251 1450
Registered in England (0456 0902) @ 13 Clarke Rd, Milton Keynes, MK1 1LG