** Nick Daniels nick@oldhippy068.plus.com [2007-04-16 09:24]:
On Monday 16 April 2007 07:55, J.R. Seago wrote:
Has anyone else had problems with Pipex NOT taking payments, so far over the past year they have failed to take four payments from my credit card and six by direct debit. they have discounted my total bill twice by two payments, (four in total), and in the end I had to give them a cheques as they just couldn't seem to get their own system to work. I am considering moving to another ISP as if this is a widespread occurrence then they are going to go belly up soon due to cash flow problems.
Hi Not with Pipex but it is up for sale: http://www.theregister.co.uk/2007/03/12/pipex_for_sale/ Also: Pipex sale 'on the brink of collapse' http://www.theregister.co.uk/2007/04/10/pipex_no_sale/
** end quote [Nick Daniels]
Hmm, looks as though I might be bailing out on Nildram just in time. They've been pretty good, even during the hiccup with the firmware upgrades on Cisco routers that cause major problems with certain chipsets some time ago (Nildram were on the first batch to be upgraded, and Solwise big suppliers of hardware using the problem chipset, so I caught this one head on - Solwise were very helpful, Nildram did better than most ISPs would have).
That said, their customer service has dipped slightly since Pipex took them over (although still no major complaints). Their prices haven't dipped at all though, not for the sort of service I need anyway, so I'm moving on to halve my monthly costs :)