Re: [ALUG] Issue/Bug Tracking Systems

MJ Ray wrote:

We use RT to track all sorts of things and so do some of our suppliers, with quite a few custom fields.

I'll install RT and give it a whirl for our own internal use and see how far I get.

Is apt-get install request-tracker3.6 a good place to start (I note the current release is 3.8.1) or should I download from bestpractical.com?

It doesn't help when hardware fails very close to a VAT rate change and building work - we still get busy ;-)

The VAT changes have been a pain for us too.

Something a client has picked up on now is that we're not rounding VAT correctly on one site (nothing has changed except the rate so it was wrong before if it's wrong now). It's always the case that simple things have wider reaching consequences :-(