Tim Green wrote:
2008/11/26 Jonathan McDowell noodles@earth.li:
trac (especially if they're using revision control)? http://trac.edgewall.org/ RT? http://bestpractical.com/rt/ Bugzilla?
Bugzilla is OK, but most non-FOSS developers I know think it's very basic and unprofessional.
I think the key problem is that they're NOT trying to track software defects, but other site issues (machine not working, etc). So certainly revision control won't be relevant and most of the features of something like Bugzilla would probably be wrongly targeted too.
I found this: http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems .. which would be helpful if any of the terms used meant anything to me :-) I'll probably just forward that URL to my customer and see which he thinks might sound relevant.