On 09 Nov 14:05, Martyn Drake wrote:
On 9 November 2010 13:44, Mark Rogers mark@quarella.co.uk wrote:
We had a specific problem a while back that I no longer recall, but the server was responding to ICMP packets but that was about all it was responding to; we couldn't SSH in, the reboot option wasn't working from the web management thing (or if it was it was rebooting to the same state), and all we could do was wait until Monday (the problem started Friday evening I think).
That to me sounds as though the miniserver ran out of RAM. Since we do not supply our VPSes with swap (as the combined shared I/O of VMs swapping out to disk thrashes the disk of the miniserver node something chronic and reduces the the performance for all). It's possible that the reboot service was functioning but, as you say, probably getting into the previous state. I assume that SSH and other services had their init scripts set to boot up on start via the update-rc.d system (or done manually)?
Hmmm, all this sounds to me like there's no equivalent to console access on your VPS systems, which should have then given them more to play with. With Mythic's Xen offerings (used to be bluelinux's), xen-shell access is provided so that you can see the console of the vps in question, and fix most any problem and get full diagnostics. Maybe this is something you could consider in your offerings?
Thanks,