17 Sep
2010
17 Sep
'10
11:06 a.m.
Richard Parsons richard.lee.parsons@gmail.com asked for something:
- Stores data about a case: [...]
- Store documents for each case: [...]
- Enable templating: [...]
- Produce reports: [...]
Well, RT (request-tracker) *could* do all of those and I'm pretty sure that all functions can be accessed from the command line, but sometimes with a little work and perl scripting.
There's probably quicker partial solutions like http://ditz.rubyforge.org/ (maybe doesn't do templating?) and I'm sure there are others around.
Hope that helps,
--
MJ Ray (slef), member of www.software.coop, a for-more-than-profit co-op.
Webmaster, Debian Developer, Past Koha RM, statistician, former lecturer.
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