14 May
2007
14 May
'07
4:48 p.m.
On Mon, May 14, 2007 at 04:40:58PM +0100, mephi wrote:
My Virgin BB package is Linux un-friendly, I phoned them up to report a fault and they asked me what version of windows I was using.
Trying to persuade them that you've got a problem with their kit gets you nowhere because the person at the end of the phone can't go through their scripts...
That's simple though - "yes, clicked that, yes, done that, yes, that doesn't report anything wrong. No... oh sod this, I'm lying to you, I haven't got windows infront of me, here's what the problem is, please pass me on to second line support who *might* have half a clue."
Then if they won't pass you up the chain ask to speak to their mangler... it's all fun as long as it's an 0800 number ;)
Cheers,
--
Brett Parker