On 09/11/10 14:05, Martyn Drake wrote:
I assume that SSH and other services had their init scripts set to boot up on start via the update-rc.d system (or done manually)?
Yes. We have had memory issues more recently but I don't recall this being memory; I think it was something broke after an update, but I could be wrong (that's definitely happened on other occasions).
The fact is that we've only had probably three serious issues like this in several years with Memset, but the problem is that it makes it difficult to schedule routine updates out of hours just in case something goes wrong. Doing them in work hours isn't acceptable to customers, so the temptation is not to perform updates at all (actually we tend to do them 8am Monday morning so we're not too far from support being available but it's not an ideal time for lots of reasons at our end).
I quite understand. I think what you'd probably want above this is some form of serial access to the miniservers so that you can remotely connect and resolve these issues yourself. [...] it's only a matter of fixing a few outstanding issues and we can provide that functionality to our miniservers too
Yes, that would be helpful. I don't suppose you have any idea of timescales (I won't hold you to them!)?
I'm also told by sales that some kind of out-of-hours for self-managed customers is in the pipeline, but that is probably months away.
[I assume that this isn't of interest of ALUG so unless someone says otherwise further replies from me will be off-list.]