Wayne Stallwood wrote:
Is your fault logged with enta themselves or the reseller, and have you seen evidence in your enta control panel (if available) that enta are dealing with the problem themselves.
We're the reseller, yes I can see the fault logs and know it's been passed to BT (and can see the results coming back from BT, eg: [23-11-2009 17:52:49] 15 - Reset line card/Port
Another thing you could try if you have one available, on the enta network the broadband login is not bound to a specific line instance. So if you know of another enta connection you can swap login details and confirm that it isn't some account or address bound problem...be aware that it is the login that determines which IP address you are assigned when you test this. Also don't swap with an account that is currently connected as the routers will enter a login fight. It's even possible to use accounts that have been recently (as in the last 3 months) ceased for this test.
We've tried this: they've given us their own agent accounts to log in with which haven't resulted in different throughputs (but did get different IP's, confirming the account details had definitely changed), as well as another account that bypasses all their traffic shaping and which again showed no change.
Normally (as an enta reseller myself) I have a spare active but unused account kicking about but unfortunately it is in use at this time.
We have an Enta line ourselves and can always use those login details if we need to (albeit losing our Internet connection for the duration).
I asked customer services if they could do an internal migration to a new account (ie basically set everything up again) and that is an option, although the fact that other logins have made no difference so far means I'm not at all confident it would have any effect.