Well, fair's fair, while some distros which are appearing attempt to make installation and use much easier and more intuitive, my experience in trying them has resulted in their falling over before ever I had a chance to try to bork them: that's S.u.S.E. a couple or three years ago, and Mandrake 7.1, so I think the accusation is justified.
Still true to an extent but three years is a very long time in linux development.
The reason I have begun using linux regularly for the past year for simple things like email, web browsing and wordprocessing (mandrake versions from 8.2 onwards) is that things have progressed a lot in a couple or three years. And continue to move forward rapidly which gives me even more confidence for continuing to do so.
Syd