On 7 August 2013 14:11, Adam Bower adam@thebowery.co.uk wrote:
Ask them for a remote login to some desktop sharing app on their computer and ask them to demo the problem to you? Once you have that you can look at what's going on with the server and the client and see if a problem exists. Depending on what you turn up from there you can use that information as the basis for what diagnosis you do going forwards?
Good idea, I'll check this out. Of-course if the network is a problem it might be hard to determine whether slowness is down to the remote access but it should still yield come clues. Assuming they have XP or higher I believe there's some kind of remote support tool built in isn't there? (Wasn't really wanting to get into Windows support, thought I'd escaped that years ago!)
At least I should be able to do some ping tests to check for packet loss if I have access to one of their PCs.