21 Dec
2010
21 Dec
'10
12:55 p.m.
On 20 December 2010 13:59, Mark Rogers mark@quarella.co.uk wrote:
I've installed RT to be used for managing incoming support emails. Having got it installed and "working" I'm finding it very hard to work out what to do next in terms of actually using it. (Eg I created myself a user, but can't see how to let that user see incoming emails, although I can see them fine logged in as root.)
Create a queue (support, admin, etc.) and add users to that queue? Then when you email that queue all users in that queue should see the same email?
We use RT here at Memset and works well enough for us. I've never administered an RT system, but I do recall upgrading between version 2 and 3 was a royal pain in the arse.
Regards,
Martyn