I am trying to sort out moving someone else's hosting. The web hosting has transferred fine along with the domain hosting but I'm a bit stuck with their E-Mail.
I have their name/password for logging on to gmail but when I try and change things it just says:-
Manage account information
Google can't change personal information for jane@reshapers.org.
To change the information, contact your reshapers.org administrator. Learn more
... er, but the reshapers.org administrator is now me and I haven't any idea how the E-Mail *was* getting to gmail from the old hosting account. Presumably there was some cleverness with MX settings or something but it seems a wierd way of doing things.
Is there some sort of 'hidden' gmail address that a user has on gmail that I can forward mail to from the new hosting site?
On 19/06/12 10:57, Chris Green wrote:
Is there some sort of 'hidden' gmail address that a user has on gmail that I can forward mail to from the new hosting site?
That depends what type of email account they have.
If the username is the one you quoted, then they have a Google Apps account, and that means that the whole reshapers.org domain will be maintained as a single entity by someone (I don't know how to find out who that would be). Normally if this were the case then the MX records would point to Google's mail servers but that doesn't have to be the case (and isn't here, but that could be because you've already changed the MX records).
If instead it's just a normal Gmail account then you'll have a user which is not the same as the email address she's using, in which case <user>@gmail.com would be the "hidden" gmail address to which things would get forwarded. However that would make her account the administrator for that Gmail account so you wouldn't see the problem you're seeing.
So, assuming the first case, putting the MX records back to Gmail should get it working while you work out what your next step is. You can look at the MX records for the domain I'm sending this from to see what they should be...
Mark
On Tue, Jun 19, 2012 at 10:57:43AM +0100, Chris Green wrote:
I am trying to sort out moving someone else's hosting. The web hosting has transferred fine along with the domain hosting but I'm a bit stuck with their E-Mail.
I have their name/password for logging on to gmail but when I try and change things it just says:-
Manage account information Google can't change personal information for jane@reshapers.org. To change the information, contact your reshapers.org administrator. Learn more... er, but the reshapers.org administrator is now me and I haven't any idea how the E-Mail *was* getting to gmail from the old hosting account. Presumably there was some cleverness with MX settings or something but it seems a wierd way of doing things.
Well, there's instructions on Google about it, it seems a bit of a drastic way of collecting mail though. Change all the MX records so mail is delivered to google's mail servers instead of the default hosting service ones.
On 19/06/12 11:13, Chris Green wrote:
Well, there's instructions on Google about it, it seems a bit of a drastic way of collecting mail though. Change all the MX records so mail is delivered to google's mail servers instead of the default hosting service ones.
Define "drastic". The point with a Google Apps account is that Google provides your mail server for you, in which case pointing the MX records to them makes sense. What Google is providing here is the equivalent of a hosted mail server, much as I think you are providing/were planning to provide yourself.
If you want to handle email elsewhere and just have it end up in the Google Apps account, Google does provide alternative routes into the mailboxes (primarily for testing the configuration before transferring the MX records but I don't see why they wouldn't work for you). In my case sending mail to mark@<my domain>.test-google-a.com would achieve the same result as sending to mark@<my domain>, except that in the latter case MX records need to be directed to Google whereas in the former case they do not. I'm not sure whether the test-google-a.com suffix is the same for all accounts, but you could certainly try it and see.
Not entirely sure if I'm following what you're after, Chris, but if you're wanting the email delivered to an external (non-Google) mail server and still have it end up in the Google Apps mailbox, wouldn't you just want to keep the MX records pointing to the external server and then configure the Google Apps user's Gmail account to collect the mails from the external server by POP3? You can configure that in the Settings page, on the Accounts tab:
https://support.google.com/mail/bin/answer.py?hl=en&answer=21288&rd=...
Of course sending mail through the GMail interface would still go through Google's servers - you won't be able to configure an external SMTP server, AFAIK.
HTH,
Peter.
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Chris Green -
Mark Rogers -
samwise