On 11/03/2019 20:44, Bev Nicolson wrote:

I'm still wrestling with this I'm afraid. When I try to start Thunderbird on the laptop it says it can't find the profile (renamed) though there should be one for it to use. I'm not sure how it isn't linked. How do I fix this and do you need more info?

I have not touched Firefox.

If you think you've copied all the info over (as per the articles in help)

Then check the folders that contain the profile info are there.

Check that the profile files are owned by the right user

e.g. ls -AlR /Path/To/Profile | less

Obviously change /Path/To/Profile to where it should point at.

If it's wrong, change it using something like sudo chown -Rv bev:bev /Path/To/Profile

obviously you need to change /Path/To/Profile and also "bev" to whatever your user name is.

Then, start thunderbird from a command prompt using

thunderbird --ProfileManager

This will start thunderbird with a menu showing all the profiles it can find.  If there are more than one, try each until you get success. If you find one that works correctly, close thunderbird.  Start it again the same way and tick the box that says "Always use this profile" (or similar), then close this thunderbird.

Now open thunderbird as you usually would and hopefull all will be well.

Hope that helps.

Steve