John Seago:
Don't believe them! Energis Squared techs have said (in freeserve.help.anytime) that the 1616 number will be switched on until BT have cured *all* the 0808 exchange problems. If it works for you, then you have Internet access.
That Freeserve tech support operation is a joke. There appears to be some sort of information flow blockage between Energis Squared (who provide the services) and Freeserve's customer services (who are supposed to help people use the service).
MJR