Hi folks,
I know this question has been asked here before, but it was ages ago,
and things change quickly.
I have a client who is 1.8 miles form the nearest exchange, who is
getting appalling line speeds. She's been with Eclipse for years, and
like me, has found their support getting steadily worse. Recently, it
took then 45 hours to respond to a support call from me which I regard
as utterly unacceptable. I'm looking for another supplier for my rural
clients as well as myself (I can get fibre).
This particular client has speeds of Down: 1.8 and Up: 0.3. As she runs
an office from home, this is clearly unacceptable. The line has become
steadily worse over the last couple of years, and she has received
absolutely nothing but obfuscation and requests for more money from both
BT and Eclipse. She's tried Bonded DSL, but was told that it didn't work
because she uses VOIP. No, they won't retract that. She has a spare
line, equally slow, effectively unused now.
So, my question is, do any of you out there have any recommendations for
getting the best rural broadband? Suppliers, methods, etc.? She does
need static IP if at all possible. It can be worked around, but that's
not ideal.
Cheers, Laurie.
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Laurie Brown
laurie(a)brownowl.com
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