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Request Tracker (RT)
by Mark Rogers 05 Jan '11

05 Jan '11

I've installed RT to be used for managing incoming support emails. Having got it installed and "working" I'm finding it very hard to work out what to do next in terms of actually using it. (Eg I created myself a user, but can't see how to let that user see incoming emails, although I can see them fine logged in as root.) Are there any good guides to using RT around? Google has let me down so far, and the RT wiki seems a bit to broad to get me started. Where I need to get to pretty quickly is having a number of users, any of whom can take a ticket and work with it, or allocate it to another user where necessary. I also need to manage the email process (I have one particular client I want to push in this direction, but to do that I need to make sure they don't get most of the automated emails otherwise they'll be swamped as they send us probably 200 emails a week that will become separate tickets once I get this working). -- Mark Rogers // More Solutions Ltd (Peterborough Office) // 0844 251 1450 Registered in England (0456 0902) @ 13 Clarke Rd, Milton Keynes, MK1 1LG

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Lock Up Resolved
by Simon Royal 03 Jan '11

03 Jan '11

Hi Following up on my problem with Ubuntu locking up my ThinkPad R31 yesterday. Removing the internal wireless card - an Intel 2200BG - resolved it. Not sure whether it was a general problem with Ubuntu and that card or just my card. It has been floating around in my spares box for a while. Another thing I noticed was yesterday the fan would come on every ten minutes, quite forcefully. I thought it was just because I was doing a lot on the machine - well, I was just surfing, DropBox and Skype, nothing much really. Today, I have heard the machine fans only twice all day. I have done about the same on it. I actually dont do much else ever on my laptop. I am wondering whether it is related. Simon -- --- Twitter: http://twitter.com/SimonRoyal - LowEndMac: http://tinyurl.com/macspectrum - Skype: Simon-Royal. --- IBM ThinkPad R31 running Ubuntu 10.10 & Windows XP Home. Apple PowerBook G3 'Pismo' running OSX 10.4. Sony Ericsson Xperia X10 Mini Pro running 2.1

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Sleep/Hibernate R31 Issues
by Simon Royal 03 Jan '11

03 Jan '11

Hi I've been playing and digging about info on getting a ThinkPad R31 to sleep under Ubuntu. It seems to be a sticky issue under most distros. It goes to sleep but it does not wake. No matter what you do you cannot get it to come back. So, until I could find a work around I set closing the lid to 'Blank Screen' so at least the screen went off. So Suspend (Fn+F4) doesn't work. However, I did get Hibernate to work using both Fn+F12 and setting 'close lid' to hibernate. It takes a few seconds to wind down. Waking up is fairly nippy - faster than Ive had on other machines - it boots, IBM splash screen, grub, 20 seconds of flickering etc and it comes up to a password and bang - everything is there. I can live with that, but I really would like to stop it asking for a password on resume. I cant find any option in under the Power Manager screen. Does anyone know of a way stopping it asking for a password. If anyone know of a way of getting sleep to work properly - ie lid shut, machine shuts off, lid open, machine comes back to life - then it would be appreciated. This seems to be the last glitch - besides the ThinkPad button and audio buttons - to be ironed out. Simon -- --- Twitter: http://twitter.com/SimonRoyal - LowEndMac: http://tinyurl.com/macspectrum - Skype: Simon-Royal. --- IBM ThinkPad R31 running Ubuntu 10.10 & Windows XP Home. Apple PowerBook G3 'Pismo' running OSX 10.4. Sony Ericsson Xperia X10 Mini Pro running 2.1

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Simple (?) HTML question, wanted, a way to do nothing
by Chris G 03 Jan '11

03 Jan '11

I want to implement a link to a CGI script that, when you click on it, does nothing to the currently displayed page. I.e. I want the existing page to continue to be displayed when I click on the link (and as a result of course the CGI script executes). Actually even more perfect *might* be to force a redisplay of the current page as the CGI script will (hopefully) modify the page. This sounds as if it must be something one often wants to do but being naive as regards HTML/CGI I don't know how to do it. -- Chris Green

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ThinkPad R31 Locks Up Ubuntu But Not XP
by Simon Royal 03 Jan '11

03 Jan '11

Hi I have had my ThinkPad for just under a week. The day it arrived I upgraded it (maxxed the RAM to 2x512MB sticks, upped the hard drive to a 60GB and fitted an Intel 2200BG internal wireless card without antenna) and installed XP Home and Ubuntu 10.10. It has been running fine and I haven't changed the hardware at all. This evening it started locking up shortly after boot. It will run for about 2 minutes then lock up. It requires the power button to be held down until the machine turns off. This has done it about 5 times in the last hour. My default OS is Ubuntu, so I booted into XP and it doesnt do it. I am writing this email on it in XP and it has been running fine for about 30 mins. Any ideas? Simon -- --- Twitter: http://twitter.com/SimonRoyal - LowEndMac: http://tinyurl.com/macspectrum - Skype: Simon-Royal. --- IBM ThinkPad R31 running Ubuntu 10.10 & Windows XP Home. Apple PowerBook G3 'Pismo' running OSX 10.4. Sony Ericsson Xperia X10 Mini Pro running 2.1

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Steep Learning Curve
by Simon Royal 02 Jan '11

02 Jan '11

Hi I've been in and out of Linux for a few years. Various distros (Mint, WattOS, DSL, Xubuntu, Ubuntu,on various machines and architecture. A year ago I used it full time but went to Mac. Now, Im back. It is such a steep learning curve. Ive already had a crash course in GParted even before Ubuntu was running. While Ubuntu is great and user friendly, it is still Linux and requires you to be on the nerdy side. Id like somewhere to start, so I can understand the basics and underpinnings of Ubuntu. It is no good - with any OS really - having it working, but not knowing what to do when it does wrong. Are there any good books or websites you can recommend. I know you are all here to answer my questions, but I would like to read up and really get my teeth into it. Simon Simon -- --- Twitter: http://twitter.com/SimonRoyal - LowEndMac: http://tinyurl.com/macspectrum - Skype: Simon-Royal. --- IBM ThinkPad R31 running Ubuntu 10.10 & Windows XP Home. Apple PowerBook G3 'Pismo' running OSX 10.4. Sony Ericsson Xperia X10 Mini Pro running 2.1

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Re: [ALUG] Sleep On ThinkPad R31 & Ubuntu
by Simon Royal 02 Jan '11

02 Jan '11

Ted I tried pressing it and it did nothing. If you hold it for about 5 seconds it does turn it off. Simon ----- Original Message ----- From:ted.harding@wlandres.net To:ALUG Main Subject:Re: [ALUG] Sleep On ThinkPad R31 & Ubuntu On 02-Jan-11 11:34:44, Tim Green wrote: > On 1 January 2011 17:52, Simon Royal <mrsimonroyal(a)gmail.com> wrote: >> Hi >> My ThinkPad R31 is running Ubuntu 10.10 very well. Everything seems >> to work except resuming from sleep. When I open the lid it doesnt >> wake. What ever key I press I cannot get it to wake. >> Any ideas on how to fix it. > > Press the power button? > > Tim. I was about to suggest the same! I would add: press it *briefly*. Details may depend on what machine you're using, but generally when it is in "sleep" if you press it firmly down and then release it almost immediately it should wake up. On the other hand, if you press it and hold it down for a few seconds this will probably turn the machine off altogether. Ted. -------------------------------------------------------------------- E-Mail: (Ted Harding) <ted.harding(a)wlandres.net> Fax-to-email: +44 (0)870 094 0861 Date: 02-Jan-11 Time: 11:53:28 ------------------------------ XFMail ------------------------------ _______________________________________________ main(a)lists.alug.org.uk http://www.alug.org.uk/ http://lists.alug.org.uk/mailman/listinfo/main Unsubscribe? See message headers or the web site above!

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Sleep On ThinkPad R31 & Ubuntu
by Simon Royal 02 Jan '11

02 Jan '11

Hi My ThinkPad R31 is running Ubuntu 10.10 very well. Everything seems to work except resuming from sleep. When I open the lid it doesnt wake. What ever key I press I cannot get it to wake. Any ideas on how to fix it. I googled it but I could really find a solution. I have checked in the performance settings and found a way of disabling sleep. Well, it turns the screen off when the lid is shut but not the machine. This is a fairly ok work around, but sleep would be nice. Simon -- --- Twitter: http://twitter.com/SimonRoyal - LowEndMac: http://tinyurl.com/macspectrum - Skype: Simon-Royal. --- IBM ThinkPad R31 running Ubuntu 10.10 & Windows XP Home. Apple PowerBook G3 'Pismo' running OSX 10.4. Sony Ericsson Xperia X10 Mini Pro running 2.1

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unison error
by Stuart Bailey 01 Jan '11

01 Jan '11

I have 2 servers that synchronise data each night using unison. They have been working fine for about 3 months. Just recently we re-organised the data, which caused a large sync event, but was successful. Since then, unison returns a value of 139, rather than 0 (success). The sync seems to work OK, but I can't find what this 139 error code means. Any ideas? The unison command used is: unison -batch -ui text -terse -rsync ssh://backup@xxx.xxx.xxx.xxx//home/data /home/data >> /home/backup/backup.log 2>>/home/backup/backup.err Many thanks, -- Stuart Bailey BSc (hons) CEng CITP MBCS LinuSoft (Managing Director) Linux Specialist & Software Developer ~~~~~~~~~~~~~~~~~~~~~~~ Phone: (0845) 658 3563 Direct: +44 (0)1953 878162 Fax: +44 (0) 1603 858583 ~~~~~~~~~~~~~~~~~~~~~~~ http://www.linusoft.co.uk http://www.bluetoothadvertising.org.uk -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.

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DropBox On Ubuntu
by Simon Royal 31 Dec '10

31 Dec '10

Hi I use DropBox. Ive used it under Mac OSX, Windows and previously under Ubuntu. I have just set it up again under 10.10 but I am not sure whether it is working. I changed it so it was on the default location. It is in my 30GB FAT32 partition so I can access it from both Ubuntu and Windows. The little icon in the menu bar at the top is spinning away, but it does not seem to be doing anything in the folder. I have over 2000 files in one of the folders. There are other folders with only a few files in too. Do I have to wait for all the files to be downloaded in to the folder before it will see any of the files or should it see the files downloading into the folder as they come in. Simon -- --- Twitter: http://twitter.com/SimonRoyal - LowEndMac: http://tinyurl.com/macspectrum - Skype: Simon-Royal. --- IBM ThinkPad R31 running Ubuntu 10.10 & Windows XP Home. Apple PowerBook G3 'Pismo' running OSX 10.4. Sony Ericsson Xperia X10 Mini Pro running 2.1

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