We currently use MemSet for most of our hosting requirements. We run Ubuntu
virtual servers and have very few problems caused either by us or Memset.
However, Memset don't provide out-of-hours emergency support except with fully
managed servers (£40/month overhead, on a virtual server which might only be
costing £10/month itself). This has occasionally caused problems in the past,
with an upgrade taking place late on a Friday evening leaving the server
inaccessible until after 9am Monday. It means we can't risk a major update
out-of-hours in case of problems, but equally don't want to schedule downtime
in office hours either.
We prefer to run multiple virtual servers rather than having one "big" one -
spreading the load but more importantly meaning that one outage it less likely
to hit all customers or all services at the same time (much easier to
manage!). At £40/mo for multiple servers this means paying around £3-4k just
to be able to contact emergency support typically once per year when we have a
problem that requires it.
So, what are the current suggestions for hosts that other people can recommend
with 24/7 support availability for those rare disasters? I know this type of
thread crops up fairly often but recommendations change and I haven't seen the
specific issue of out-of-hours support cropping up.
Other than this I have no reason to wish to move away from Memset, but we have
reached the stage of migrating several sites to new virtual servers and that
can either be at Memset or elsewhere, so I need to consider the alternatives.
--
Mark Rogers // More Solutions Ltd (Peterborough Office) // 0844 251 1450
Registered in England (0456 0902) @ 13 Clarke Rd, Milton Keynes, MK1 1LG