Hi folks,
I know this question has been asked here before, but it was ages ago, and things change quickly.
I have a client who is 1.8 miles form the nearest exchange, who is getting appalling line speeds. She's been with Eclipse for years, and like me, has found their support getting steadily worse. Recently, it took then 45 hours to respond to a support call from me which I regard as utterly unacceptable. I'm looking for another supplier for my rural clients as well as myself (I can get fibre).
This particular client has speeds of Down: 1.8 and Up: 0.3. As she runs an office from home, this is clearly unacceptable. The line has become steadily worse over the last couple of years, and she has received absolutely nothing but obfuscation and requests for more money from both BT and Eclipse. She's tried Bonded DSL, but was told that it didn't work because she uses VOIP. No, they won't retract that. She has a spare line, equally slow, effectively unused now.
So, my question is, do any of you out there have any recommendations for getting the best rural broadband? Suppliers, methods, etc.? She does need static IP if at all possible. It can be worked around, but that's not ideal.
Cheers, Laurie.