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Job in Ipswich - Support Services Team Leader - to £40k
by Gavin Smith 15 Oct '01

15 Oct '01

Job Title: Support Services Team Leader Salary: to £40k + benefits Department: Operations Role and Activities: * Establish, operate and manage an effective support operation including telephone support helpdesk, trouble ticketing system, on-line FAQs, secure customer & on-line information area and support forum. * To lead a team of dedicated support people providing appropriate levels of cover, input to engineering and product management, customer fault management, tracking and resolution. Location: Ipswich Skills/Experience (Essential): * A thorough knowledge of Unix (Linux) and Windows platforms coupled with experience in a wide range of routing and network technologies * At least 2 years in an IT Support management role and proven experience in providing face to face, telephone and on-line customer solutions. * Ability to define support processes, plan and report support trends and communicate effectively across a wide audience Skills/Experience (Desirable): * MCSE, Cisco, Red Hat or industry equivalent qualification * HTML Authoring Personal Skills * Well organised, pragmatic approach to working under pressure from customers. * Strong prioritization skills and ability to deliver results within a team * A strong sense of ownership of customer issues and willingness to achieve * Excellent telephone manner, customer biased with good written and oral communications. Additional Requirements: Will need clean driving licence and willingness to travel, possibly internationally, at short notice. Weekend and/or after hours working is a distinct possibility in this role if deploying to customer premises. Benefits: Excellent package including 25 days' annual leave (pro-rata); Share Options; Private Health Care; Income Protection, and pension. Regards Gavin Smith Recruitment Manager Best International Group plc Tel: 0121 335 9000 Fax: 0121 335 9090 Email: gsmith(a)best-international.com www.best-international.com **************************************************************************************** Official winners of the UK IT Recruitment Service of the Year Computing Awards for Excellence 2000 Official winners of the Network Recruitment Consultancy of the Year Networking Industry Awards 2001 Best International Group Plc Registered in England No. 3246014 London (Head Office) +44 (0)20 7300 9000 Bristol +44 (0)117 945 9000 Birmingham +44 (0)121 335 9000 Manchester +44 (0)161 942 9000 Scotland +44 (0)131 524 9000 This email is confidential and intended solely for the use of the individual to whom it is addressed. Any representations (contractual or otherwise), views or opinions presented are solely those of the author and do not necessarily represent those of Best International Group, or any of its group companies. If you are not the intended recipient be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this email in error please notify the sender. This footnote also confirms that this email message has been swept by MIMEsweeper for the presence of computer viruses. ****************************************************************************************

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Re: [Alug] Linux and USB?
by Edenyard 15 Oct '01

15 Oct '01

On Sat, 13 Oct 2001 16:12:01 +0100 (BST), Adam Bower wrote: > OK this bit is more interesting as it is attaching the driver slightly > higher up the food chain! You may not want to attach directly to /dev/sda, > try mount -t vfat /dev/sg0 /mnt/camera instead, there is some > No real change - I get this: mount: /dev/sg0: unknown device. Grrr... > documentation for this in /usr/src/linux/Documentation/scsi-generic.txt > and also on the web at http://www.torque.net/sg/p/scsi-generic_v3.txt but > it is a bit highbrow for me. > Ah - some bedtime reading! I shall read through that later today. > Also the kernel version you are running is fairly old in 2.4 terms and may > be buggy so you may need an upgrade to a newer version. > I've cobbled together another machine with Slackware 8 (kernel 2.4.5) and Mandrake (kernel 2.4.8) so, as soon as I've obtained a plug-in card to provide USB connections, I'll try those. Thanks for your thoughts! Gerald.

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Weekly IRC reminder
by Neill Newman 15 Oct '01

15 Oct '01

This is the automated ALUG IRC meeting reminder sent to remind you that there is an IRC meeting tonight (Monday) at 8.00pm. The meeting takes place on the irc server irc.openprojects.net in the #alug channel, you can take a look at www.openprojects.net to get more info on the openprojects network. Most IRC clients should allow you to get there with the commands "/server uk.openprojects.net" or "/server eu.openprojects.net" and "/join #alug". Popular IRC clients include tkirc, bitchx, xchat and EPIC on Unix, and Mirc under windows. Here are some links to help you get started with irc. Unix http://www.xchat.org/ http://freshmeat.net/ http://www.epicsol.org/ Windows http://www.mirc.com (loads of help with irc for newbies!)

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Re: [Alug] APM
by MJ Ray 14 Oct '01

14 Oct '01

Willaby <willaby(a)pgen.net> writes: > Which means I cant use ALSA on my notebook yet, either, having to use > OSS. You can use tainted modules. I doubt anyone will take much notice of the taintedness of the current kernel, as there are still parts of the mainline kernel which taint it. > Is there a low traffic kernel list, that would provide important > information like this? Kernel Traffic and LWN.net's Kernel pages are my two weekly hits. -- MJR Do you need advice about the Internet or particular net services? Why not talk to my employers? See http://www.luminas.co.uk/ for details.

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Exim, Fetchmail, Procmail with Debian
by Ashley 14 Oct '01

14 Oct '01

Installed Debian (2.2 v3) this morning (crowd cheers!). I'm having a problem getting my incoming email to work. This is what I done: - installed Debian with Exim as default MTA - configured Exim (probably incorrectly) - Installed fetchmail, fetchmailconf - configured fetchmailconf (grab email from POP3 server @ dial.pipex.com) - Installed procmail - Set up a few simple .procmailrc filters Now when I run fetchmail -d0, it downloads the email from the pop server, but it does not arrive in /home/ash/mail as expected. On looking inside /var/spool/exim I get lots of: .com [205.158.62.41]: 550 5.1.1 <server2(a)email.com>... User unknown messages. This is for incoming email. Can anyone help or share their Exim config file for retrieving mail from a pop3 server? FYI, I will be on the ALUG channel for IRC this afternoon -- Ashley T. Howes PhD www.ashleyhowes.com "When all the animals of this world are gone, man will die of loneliness"

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Re: [Alug] APM
by MJ Ray 14 Oct '01

14 Oct '01

Willaby <willaby(a)pgen.net> writes: > 'Warning: loading /lib/modules/2.4.1...../apm.o will taint the kernel: > no license' > Does anybody know what this means? Yes, it's a recent change in the kernel structure. All modules now have to declare their freeness to the kernel, or you get that warning. The ultimate aim is to be able to spot people using badly-written unsupported binary-only drivers (can you say "nvidia"?) a mile off. Unfortunately, the current kernel doesn't have all its modules declaring their freeness, hence the "no licence" error and a lot of unnecessary taints. Again, a cock-up in the "stable" series. Expect this to get nailed quite swiftly, though. -- MJR Do you need advice about the Internet or particular net services? Why not talk to my employers? See http://www.luminas.co.uk/ for details.

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Re: =20 and your post to main digest, Vol 1 #56
by John Seago 14 Oct '01

14 Oct '01

Syd, At last something positive, you say you can't see the =20's at the ends of the lines on your posts to the list but on the abovementioned list every line end, except the header and the first line of my message which you quote, the last line of your last paragraph, and the line "Best wishes" ends on my screen with =20. Can I assume therefore that what I am seeing, differs from that seen by others? Even more specifically can you see =20 on my posts but not on yours? (I was happier when it wasn't just me). Further are others seeing =20 on my posts, your posts, on both, or neither? Every time I start to see the very dim outline of a basic concept through the dense mist of ignorance, I get kicked back further than when I started. At least back in April I didn't know how much I didn't know (ignorance is bliss, it also gives one the confidence to plunge in regardless). This raises several issues for me: 1. Am I trying hard enough on my own? [Every thing I start to learn turns out to be interdependent on everything else I don't know, (as far as I know, if you leave a socket turned on the electricity leaks out into a puddle on the floor).] 2. should this be on main or social? 3. At what point does everyone else's patience with me run out. 4. Starting at age 53, have I got long enough left to catch up, especially when everything seems to advance quicker than I am learning? All comments will be welcomed. John seago

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Re: [Alug] Re: =20 and your post to main digest, Vol 1 #56
by MJ Ray 14 Oct '01

14 Oct '01

John Seago <john.seago(a)nutshell.net> writes: > Syd, Point of general order... don't address list posts to a particular person if you can avoid it... > Even more specifically can you see =20 on my posts but not on yours? > (I was happier when it wasn't just me). Further are others seeing =20 > on my posts, your posts, on both, or neither? Neither, but then I'm not reading the digest version. You might have more luck if you switch your digest to use MIME format instead of "plain". You can do this by visiting the list web page and editing your options. > 1. Am I trying hard enough on my own? Yes, but it seems that a key piece of information (that you read the digest version) has been missing until now. > 2. should this be on main or social? Yes ;-) > 3. At what point does everyone else's patience with me run out. Somewhere around Gedney. > 4. Starting at age 53, have I got long enough left to catch up, > especially when everything seems to advance quicker than I am > learning? Dunno. I feel that I'm struggling at just under half that :-/ I think the key is to specialise, which is something that I'm failing spectacularly to do right now. > All comments will be welcomed. Moo? -- MJR Do you need advice about the Internet or particular net services? Why not talk to my employers? See http://www.luminas.co.uk/ for details.

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Re: [Alug] =20
by MJ Ray 14 Oct '01

14 Oct '01

Syd Hancock <syd2(a)toufol.com> writes: > Full marks for your stubborn attitude to the problems with BT but > my approach has been to vote with my wallet. [...] For most East Anglians, however you do it, BT get your money :-( All you can do is minimise how much they get. -- MJR

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APM
by Willaby 13 Oct '01

13 Oct '01

Hello, Trying to get APM working on my notebook, in the kernelconfig->general setup I said yes to 'Power Managment Support' && 'APM Bios Support as module' 'IGNORE..' as no, and yes to the next 5. Now, 'modprobe -v apm' results in: 'Warning: loading /lib/modules/2.4.1...../apm.o will taint the kernel: no license' Does anybody know what this means? Thanks, Andrew.

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