Ricardo Campos wrote:

Isn't it amazing just what people want out of computers? Any sys admin or tech support person will know this. Today, a user asked me if I could change the default background colour of e-mails in Lotus Notes to GREEN, and the text to PEACH, because she can't read BLACK and WHITE.

There's nowt queer as folk.

Especially where Lotus Notes is concerned! I used to work as a password issuing person for various systems, including Notes. Our system was a bit bastardized but we used to have to issue keyfiles (valid for 2 years) to the users who had laptops and were all remote-based. Notes would give you three months warning of the expiry of the keyfile, i.e. every time you started the program, for three months, it would flash up a reminder box. If you let the keyfile expire, you wouldn't be able to get into your mailbox.

So, the users would all wait until the keyfiles expired... and then ring me up and complain that it had to be fixed NOW as they had to give a report in 10 minutes, etc, you know the story.

Unfortunately these users were salespeople, and mostly not very computer literate. And the *only* way of getting them a new keyfile after their old one had expired was to get them to dial into work, copy the file from their network drive to a specifc place on their C drive and restart Notes. Simple enough, you may think.

On several occasions, I spent up to an hour on the phone guiding them through this!

Moral: Users + Lotus Notes = Trouble!

So, Ricardo (and anyone else working with Notes), I sympathise :)

Jo